Click here to edit subtitle

Focused Action Forums

Rock Your Business

Posted by Moderator MT Coalition on January 31, 2018 at 4:20 PM Comments comments (20)

Whether we own our own private, public, or cooperative MTSO, and/or are an employee, independent contractor, or a client, we all have a stake in the success of the MTSO. The better run the company, the better profits, pay, value, and service there are for all stakeholders. To that end, this forum is to identify means and methods by which MTSOs, their workers, and clients can together build or improve their MTSO to achieve maximum success. Content areas can include:

  • Business plans
  • Technology and support
  • Process improvement (rework, silos, bottlenecks, efficiencies).
  • Work flows and assignments
  • Atmosphere
  • Quality assurance
  • Metrics and performance measurement
  • Communication
  • Training and continuing education
  • Management style
  • Employee involvement and morale
  • Customer service
  • Recruitment and retention
  • Compensation and benefits
  • Human Resources
  • Payroll, accounting, finance
  • Marketing and sales
  • Legal:  Contracts, policy, security, confidentiality, privacy
  • Other

Beyond working conditions (discussed in the prior forum), from either a MTSO owner, worker, or client perspective, what best practices, technologies, methods, and/or styles would you recommend to build your ideal, maximally efficient and effective, successful MTSO?

This is a chance to get out the, "if they only would do this," ideas on the table so that we all can succeed. Provide comments and cite any articles, web sites, or other references. From the comments, we will select best practices and build a reference area that other existing or new MTSOs that you start may use.

Please share your thoughts and ideas in the comments above (or via the contact form).

Forming Transcription Service Cooperatives

Posted by Moderator MT Coalition on October 30, 2017 at 10:25 PM Comments comments (2)

Some people believe that working and pay conditions will not change as long as people continue to work for and patronize companies that have less than optimal conditions.   

Worker cooperatives are gaining popularity in many industries given the history of unsuccessful efforts made in the past in the areas of collective bargaining, standards, and regulation to improve conditions for workers.  

Cooperative capitalism can provide competitive edges through characteristics including but not limited to:

1.  Knowledgeable worker input into process improvement resulting in streamlined, uniform processes, communication, and training.
2.  Shared resources with reduced rework, utilizing a franchise, template, or uniform, standards approach.
3.  Lower overhead.
4.  Flattened levels of management.
5.  Lower ratios of management to worker compensation for higher MT/E wages.
6.  Engaged, empowered workers having a greater investment in company outcomes.
7.  Improved retention of the best workers.

The following links offer information on worker cooperatives in the United States:

1.  US Federation of Worker Cooperatives:  ;

How could this work in our industry?  

Are you a current or former MTSO owner with perspectives and interest in this concept and willing to share your ideas and suggestions?

Do you have further information and resources you can share about forming worker cooperatives?

Please share your thoughts and ideas in the comments above (or via the contact form):